These Terms and Conditions govern all purchases of products and services from Grown Lab Diamond, operated by Astrid Gold BV, Koningin Astridplein 31 bus 43, 2018 Antwerpen, Belgium (VAT: BE0720809473). By placing an order, you agree to these terms in full.
Article 1 — General Provisions
Grown Lab Diamond (hereafter "we", "us", or "our") is a registered business under Belgian law. Our online store and boutique operate in accordance with applicable Belgian and European Union consumer protection legislation, including the Belgian Code of Economic Law (CEL) and Directive 2011/83/EU on consumer rights.
These Terms constitute a legally binding agreement between you (the customer) and Grown Lab Diamond. We reserve the right to update these Terms at any time; changes are effective upon publication on this website.
Article 2 — Products & Pricing
Product Descriptions
All diamonds sold by Grown Lab Diamond are laboratory-grown diamonds — chemically, physically, and optically identical to mined diamonds. Each stone is accompanied by an official grading report from GIA (Gemological Institute of America) or IGI (International Gemological Institute). Photographs and renderings on our website are representative; slight variations in colour and finish may occur due to screen calibration and photography conditions.
Pricing
All prices are listed in Euros (€) and include applicable Belgian VAT (21%). Prices for the metal setting are listed separately from the diamond stone. Final pricing is confirmed at checkout after selecting your diamond specifications. We reserve the right to correct pricing errors; in such cases, we will contact you before processing payment.
Price Guarantee: Lab-grown diamond prices are displayed starting from the base setting price. Your total price depends on the chosen centre stone carat weight, cut quality, colour, and clarity grade.
Article 3 — Orders & Payment
Placing an Order
Orders may be placed online via our website or in person at our boutique in Antwerp. An order is confirmed once you receive a written order confirmation by email. We reserve the right to decline any order at our discretion, in which case a full refund is issued immediately.
Payment Methods
We accept Visa, Mastercard, American Express, PayPal, Stripe, and Klarna. Payment is processed securely and is required in full at the time of order, unless a bespoke financing arrangement has been agreed in writing.
Production Lead Time
Standard rings ship within 3–5 business days. Bespoke and custom-engraved pieces require 2–4 weeks. You will receive tracking information once your order has been dispatched.
Article 4 — Delivery
We offer free insured shipping across Belgium, the Netherlands, Luxembourg, France, and Germany. International delivery is available to most EU countries; rates are displayed at checkout. Shipping is fully insured to the declared value of your order. Risk of loss passes to you upon delivery and signature. Delivery times are estimates and may be affected by carrier delays; we are not liable for delays outside our control.
All shipments are dispatched in discreet, unbranded packaging. A signature is required upon delivery. If you are unavailable, a re-delivery or collection point will be arranged by the carrier.
Article 5 — Returns & Refunds
60-Day Return Window
We offer a 60-day return policy from the date of delivery. Rings must be returned in their original, unworn condition with all original packaging, certificates, and documentation. Free return shipping labels are provided upon request.
Non-Returnable Items
- Rings that have been resized, engraved, or otherwise modified at your request after purchase
- Bespoke or custom-design commissions
- Items damaged due to misuse or negligence after delivery
Refund Process
Refunds are processed within 5–7 business days of receiving and inspecting the returned item. Refunds are issued to the original payment method. If you paid by card, please allow your bank 3–5 additional business days to reflect the credit.
Exchanges
We are happy to exchange your ring for a different size, style, or stone within 60 days. Please contact us at info@astridgold.be to arrange an exchange.
Article 6 — Warranty & Lifetime Care
All Grown Lab Diamond rings carry a lifetime craftsmanship warranty covering manufacturing defects in metalwork and stone setting. This warranty does not cover normal wear, accidental damage, or damage resulting from improper care.
We offer complimentary annual professional cleaning and inspection at our Antwerp boutique. Ring sizing is available at a nominal service cost after the first free resize within 30 days of purchase.
Article 7 — Intellectual Property
All content on this website — including photographs, texts, designs, and brand identity — is the property of Grown Lab Diamond / Astrid Gold BV and is protected by Belgian and international copyright law. Reproduction or distribution without prior written consent is prohibited.
Article 8 — Limitation of Liability
To the extent permitted by applicable law, Grown Lab Diamond shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability shall in no event exceed the price paid for the specific product giving rise to the claim.
Article 9 — Governing Law & Disputes
These Terms are governed by Belgian law. Any disputes arising from these Terms or your purchase shall be subject to the exclusive jurisdiction of the courts of Antwerp, Belgium. The European Commission provides an online dispute resolution platform accessible at ec.europa.eu/consumers/odr/.
Article 10 — Contact
For questions about these Terms, please contact us:
Grown Lab Diamond / Astrid Gold BV
Koningin Astridplein 31 bus 43, 2018 Antwerpen, Belgium
VAT: BE0720809473
Email: info@astridgold.be
Phone: +32 490 25 90 05