Terms & Conditions

Article 1 — General Provisions

Grown Lab Diamond (hereafter "we", "us", or "our") is a registered business under Belgian law. Our online store and boutique operate in accordance with applicable Belgian and European Union consumer protection legislation, including the Belgian Code of Economic Law (CEL) and Directive 2011/83/EU on consumer rights.

These Terms constitute a legally binding agreement between you (the customer) and Grown Lab Diamond. We reserve the right to update these Terms at any time; changes are effective upon publication on this website.

Article 2 — Products & Pricing

Product Descriptions

All diamonds sold by Grown Lab Diamond are laboratory-grown diamonds — chemically, physically, and optically identical to mined diamonds. Each stone is accompanied by an official grading report from GIA (Gemological Institute of America) or IGI (International Gemological Institute). Photographs and renderings on our website are representative; slight variations in colour and finish may occur due to screen calibration and photography conditions.

Pricing

All prices are listed in Euros (€) and include applicable Belgian VAT (21%). Prices for the metal setting are listed separately from the diamond stone. Final pricing is confirmed at checkout after selecting your diamond specifications. We reserve the right to correct pricing errors; in such cases, we will contact you before processing payment.

Article 3 — Orders & Payment

Placing an Order

Orders may be placed online via our website or in person at our boutique in Antwerp. An order is confirmed once you receive a written order confirmation by email. We reserve the right to decline any order at our discretion, in which case a full refund is issued immediately.

Payment Methods

We accept Visa, Mastercard, American Express, PayPal, Stripe, and Klarna. Payment is processed securely and is required in full at the time of order, unless a bespoke financing arrangement has been agreed in writing.

Production Lead Time

Standard rings ship within 3–5 business days. Bespoke and custom-engraved pieces require 2–4 weeks. You will receive tracking information once your order has been dispatched.

Article 4 — Delivery

We offer free insured shipping across Belgium, the Netherlands, Luxembourg, France, and Germany. International delivery is available to most EU countries; rates are displayed at checkout. Shipping is fully insured to the declared value of your order. Risk of loss passes to you upon delivery and signature. Delivery times are estimates and may be affected by carrier delays; we are not liable for delays outside our control.

All shipments are dispatched in discreet, unbranded packaging. A signature is required upon delivery. If you are unavailable, a re-delivery or collection point will be arranged by the carrier.

Article 5 — Returns & Refunds

60-Day Return Window

We offer a 60-day return policy from the date of delivery. Rings must be returned in their original, unworn condition with all original packaging, certificates, and documentation. Free return shipping labels are provided upon request.

Non-Returnable Items

• Rings that have been resized, engraved, or otherwise modified at your request after purchase
• Bespoke or custom-design commissions
• Items damaged due to misuse or negligence after delivery

Refund Process

Refunds are processed within 5–7 business days of receiving and inspecting the returned item. Refunds are issued to the original payment method. If you paid by card, please allow your bank 3–5 additional business days to reflect the credit.

Exchanges

We are happy to exchange your ring for a different size, style, or stone within 60 days. Please contact us at info@astridgold.be to arrange an exchange.

Article 6 — Warranty & Lifetime Care

All Grown Lab Diamond rings carry a lifetime craftsmanship warranty covering manufacturing defects in metalwork and stone setting. This warranty does not cover normal wear, accidental damage, or damage resulting from improper care.

We offer complimentary annual professional cleaning and inspection at our Antwerp boutique. Ring sizing is available at a nominal service cost after the first free resize within 30 days of purchase.

Article 7 — Intellectual Property

All content on this website — including photographs, texts, designs, and brand identity — is the property of Grown Lab Diamond / Astrid Gold BV and is protected by Belgian and international copyright law. Reproduction or distribution without prior written consent is prohibited.

Article 8 — Limitation of Liability

To the extent permitted by applicable law, Grown Lab Diamond shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability shall in no event exceed the price paid for the specific product giving rise to the claim.

Article 9 — Governing Law & Disputes

These Terms are governed by Belgian law. Any disputes arising from these Terms or your purchase shall be subject to the exclusive jurisdiction of the courts of Antwerp, Belgium. The European Commission provides an online dispute resolution platform accessible at ec.europa.eu/consumers/odr/.

Article 10 — Contact

For questions about these Terms, please contact us: