At Grown Lab Diamond, integrity is at the heart of everything we do — from how our diamonds are created to how we treat our customers, suppliers, and team members. Our Ethic Channel provides a safe, confidential space for anyone to raise concerns about ethical, legal, or compliance issues relating to our business.
Our Commitment to Ethical Business
Lab-grown diamonds were founded on the principle that luxury should not come at the cost of human rights or environmental harm. We uphold the same principle in every aspect of our operations. We are committed to:
- Full compliance with Belgian, EU, and international business ethics and anti-corruption laws
- Transparent and fair commercial practices with all customers and partners
- Responsible sourcing and supply chain accountability
- A respectful and inclusive working environment for all employees
- Environmental responsibility in our operations and packaging
What Can Be Reported
Our Ethic Channel is open to employees, customers, suppliers, partners, and any member of the public who has witnessed or suspects:
- Fraud or financial irregularities — misrepresentation, falsified documents, billing fraud
- Bribery or corruption — improper payments, gifts, or favours to or from any party
- Consumer rights violations — misleading advertising, non-delivery, unjust refusal of returns
- Data protection breaches — unauthorised access to or misuse of personal data
- Workplace misconduct — harassment, discrimination, bullying, or unsafe conditions
- Environmental violations — improper waste disposal or non-compliance with environmental regulations
- Supply chain concerns — use of conflict materials, labour rights violations by suppliers
How to Report
Reports can be submitted through any of the following channels. You may choose to identify yourself or report anonymously:
Email (preferred): ethics@growndiamondlab.com
Post (confidential): Ethic Channel — Grown Lab Diamond, Koningin Astridplein 31 bus 43, 2018 Antwerpen, Belgium
In person: Request a private meeting with the Director at our Antwerp boutique
Phone (confidential): +32 490 25 90 05 — ask for the "Ethics Line"
What to Include in Your Report
To help us investigate effectively, please provide as much of the following information as you are comfortable sharing:
- A description of the concern or incident (what happened, where, when)
- Names or roles of persons involved (if known)
- Any supporting documents, screenshots, or evidence
- Your contact details (optional — anonymous reports are accepted)
Protection Guarantees
All reports are treated with strict confidentiality. Your identity will not be disclosed without your consent.
Good-faith reporters are protected against any form of retaliation, dismissal, or adverse treatment.
In line with Belgian law implementing EU Directive 2019/1937 (Whistleblower Protection Directive).
False or malicious reports made in bad faith will not be protected and may result in appropriate action. We ask all reporters to act honestly and in good faith.
What Happens After You Report
We take all reports seriously. Upon receipt of a report, we will:
- Acknowledge receipt of your report within 7 business days (if contact details provided)
- Conduct an impartial preliminary assessment of the concern
- Investigate thoroughly, using external advisors if appropriate
- Take appropriate remedial action where misconduct is confirmed
- Provide feedback on the outcome within 3 months, where legally permissible
Speak Up With Confidence
Your report makes a difference. We are committed to acting on every genuine concern.
Send a Confidential Report